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FAQs
What time can I pick up keys on move-in day?
Keys can be picked up on move-in day during office hours, Monday-Friday 10:00am-6:00pm and Saturday 10:00am-4:00pm.
Please ensure all required move-in documents and payments are completed beforehand to avoid delays. Contact the office if you need to schedule a specific time or have additional questions.
Does your community have an elevator for use?
Our community offers 2 elevator(s) for residential use. Please refer to the community map for location information.
Can I do a contactless move-in?
No, we currently do not offer contactless move-in options. All move-ins must be completed in person during office hours to ensure all paperwork and payments are finalized and keys are issued directly. If you have any concerns or special requests, please contact the office, and we’ll do our best to assist you.
What towing company is used?
Our property uses Zip Tow for vehicle towing and enforcement. If your vehicle has been towed or you need assistance, you can contact them at 480-407-6650 or visit their website: https://goziptow.com Please refer to the community parking policy for additional information on towing procedures.
Where is guest parking located?
Guest parking is located in designated spots near the main entrance. Please ensure that all guests park in the designated areas and follow QR code instructions on the signage to avoid towing or violations. Contact the office if you need assistance identifying guest parking areas and any fees associated with it.
How do I get an assigned parking spot?
To receive an assigned parking spot, please contact the leasing office regarding pricing and availability.
How do I register my work vehicle in addition to my personal vehicle?
Unfortunately, we do not permit work or commercial vehicles to be registered or parked on the property in addition to personal vehicles. We ask that all vehicles parked on the property be for personal use only. If you have any questions or need assistance, please contact the office for further information.
When does towing get enforced?
Towing is enforced when vehicles are parked in violation of the community’s parking policies, such as in reserved spots, fire lanes, or blocking access. Towing is typically enforced 24/7 for any violations. For a full list of parking regulations and enforcement details, please refer to our parking policy or contact the office.
How much are carports/garages?
The cost of carports or garages varies based on availability and location. Currently, the rates are as follows:
Carports: $50 per month
Please contact the office for the most up-to-date pricing and to inquire about availability.
Are garages available?
No, garages are not available at this property. We currently offer alternative parking options such as carports and uncovered parking. Please contact the office for more information on parking arrangements.
What amenities are available to be reserved?
Currently, none of the amenities at our property are available for reservation. All amenities are available on a first-come, first-served basis. Please feel free to use the facilities as they are open, but be aware that availability may vary depending on demand. If you have any questions or need assistance, please contact the office.
What are the reservation fees for amenities?
Currently, none of the amenities at our property are available for reservation. All amenities are available on a first-come, first-served basis. Please feel free to enjoy the facilities when they are open, but keep in mind that availability may vary depending on demand. If you have any questions or need assistance, please contact the office.
What are the pool hours?
The pool is open daily from 8:00am-10:00pm. Please be aware that pool hours may vary on holidays or during seasonal changes. For any updates or changes to the schedule, please contact the office or refer to the posted pool rules on the property.
What are the fitness center hours?
The fitness center is open 24/7. Please note that hours may vary on holidays or due to maintenance. For any updates or changes to the schedule, please contact the office or check the posted fitness center rules.
Can I reserve the clubhouse?
Unfortunately, the clubhouse is not available for reservation at this time. It is available on a first-come, first-served basis. Please contact the office for more information or alternative event spaces.
How many guests can I have in the amenity areas?
Each resident is allowed up to 2 guests in the amenity areas. For larger gatherings or events, please contact the office in advance to ensure the space is available and to comply with community guidelines. Excessive noise or overcrowding may lead to restrictions on the number of guests allowed.
Does the office hold packages for residents?
The office does not hold packages for residents, as we utilize package lockers for secure delivery. When a package arrives, you'll receive a notification with instructions to access your designated locker. If you have any questions or need assistance with the locker system, please contact the office.
Does the community have package lockers?
Yes, our community provides package lockers for residents to securely receive and pick up deliveries. Once a package arrives, you'll receive a notification with instructions to access your locker. Please contact the office if you need assistance with the locker system.
Do I have to register with package locker services prior to moving in?
You do not need to register with the package locker services prior to moving in. You will receive all the necessary information about the package lockers in your move-in packet, including how to access and use the lockers for deliveries.
Are there any specific delivery times I should be aware of?
At our community, delivery times are dependent on the delivery carrier. Common carriers including but not limited to USPS, FedEx, UPS, and Amazon will provide delivery instructions and tracking details directly to the resident. For deliveries from services including Uber, Lyft, or similar services, we recommend including access instructions and directions to your apartment within the app used while placing your order.
Is there a courtesy officer onsite to handle noise complaints?
Courtesy Patrol is available by phone after office hours from 6:00pm-5:00am on an on-call basis for noise complaints and non-emergency matters and can be reach at 602-283-4827. For emergencies, please call 911.
Are there quiet hours in the community?
Yes, our community has designated quiet hours to ensure a peaceful environment for all residents. Quiet hours are from 10 PM to 8 AM. Please be mindful of noise levels during these times to avoid disturbing others
Is there 24/7 surveillance in the community?
No, our community does not have 24-hour surveillance. However, we encourage all residents to remain vigilant and report any suspicious activity to the office or local authorities to help maintain a safe environment.
Are there cameras in the parking lot areas?
No, there are no cameras in the parking lot areas. However, we encourage all residents to be mindful of security and report any suspicious activity through the resident portal at any time. If the situation is an emergency or requires immediate attention, please contact local authorities.
Can we add security cameras to our front/back doors?
Yes, you can install security cameras, provided they are positioned within your apartment’s entryway and don’t capture shared spaces. Additionally, they cannot cause any damages upon installation or removal. Please notify management prior to installation to ensure compliance with community guidelines.
Are utilities included with rent?
Utilities are billed separately from your rent. You'll receive information on how to set up your utility accounts when you move in.
Are water bills allocated to residents?
The water bill is allocated. This means the total cost is divided among residents or units, often based on factors such as unit size, the number of occupants, or other agreed-upon criteria. If you’re unsure how the allocation is determined, you may want to check with your property management or water provider for details.
What electric providers are available?
Our community is served by a single electric provider, SRP. All residents will set up their electricity through this provider. Please reach out to our office if you need any assistance with the setup process.
Does your community offer gas or electric connections?
Our community offers electric in your unit. Please refer to your lease agreement or contact the leasing office for specific details regarding the utility connections in your apartment. Residents are responsible for setting up and maintaining their utility accounts with the appropriate service providers.
How many days can my guests stay?
Guests are welcome to stay for up to 14 days within a 30-day period and no more than 7 consecutive days. For stays longer than this, please contact management for approval to ensure all residents’ comfort and safety.
Where can my guests park?
Guests are welcome to park in designated guest parking areas. Spaces are available on a first-come, first-served basis, so please remind your guests to check posted signage for any time limits, fees or restrictions
Can my guest receive packages?
For security and logistical reasons, package receiving and holding services are only available to residents. We recommend that guests arrange delivery to a nearby pickup location if needed.
Are there any restrictions on the number of guests?
Yes, there is a limit on the number of guests you can have at one time. Our policy allows up to 2 guests per resident. Please reach out to the office if you’re planning a larger gathering to ensure compliance with community guidelines.
Do I need to notify the office when I have guests?
No, there’s no need to notify the office when you have guests for short visits. We simply ask that guests follow community rules and respect shared spaces during their stay.
Can I transfer because I have a pest control issue?
While we understand the concern regarding pest control issues, transferring to a different apartment is not typically an option solely due to pest-related matters. Our team is committed to resolving any pest control issues promptly and effectively. Please submit a request through the resident portal, and we will schedule an inspection and treatment with our pest control provider. If the issue persists, we will work with you to explore further solutions. If you're experiencing ongoing concerns, please reach out to the leasing office for assistance.
What days do pest control vendors come?
Pest control services are available by request only. If you need treatment in your apartment, please submit a request in the resident portal to schedule a visit from our pest control vendor.
Can additional services be requested?
Yes, additional pest control services can be requested outside of the regular schedule. Please note that these services may be at the cost of the resident. Contact the office by submitting a request in the resident portal for details on pricing and to arrange a visit.
What days does valet trash come?
Valet trash service is provided Sunday through Thursday starting at 7:00pm. Please ensure that your trash valet trash can is placed inside your unit valet trash cubby between 5:00-7:00pm on collection days. If you have any questions about the service, please contact the office or submit a request in the resident portal.
Where are the trash bins located on site?
We encourage residents to utilize the valet trash services for convenience, but we also have a trash compactor located across the property for trash disposal at the back of the property. If you have any questions or need assistance with trash disposal, please feel free to contact the office or submit a request in the resident portal.
Do I need a specific size bag for valet trash?
For valet trash services, we recommend using standard-sized trash bags that are securely tied. While there is no specific size requirement, please ensure that the bag is not oversized or too heavy for valet trash service team to handle. You will be provided at move in with flyer with more detailed information. If you have any additional questions or need further guidance, please contact the office or submit a request in the resident portal.
How many trash bags will valet services collect?
Valet trash services typically collect up to 2 standard-sized bags per resident per collection day. If you have more than this amount, please utilize the community dumpsters for additional waste disposal. We recommend ensuring that your bags are securely tied and not overly heavy for efficient collection. Follow guidelines provided at move in and please let us know of any additional questions.
Can I opt out of valet trash?
This is a community-wide contract, so opting out of valet trash service isn’t an option. The service supports the overall cleanliness and convenience for everyone in the community.
Does valet vendor offer recycling?
Yes, the valet trash vendor offers recycling services. Please ensure that recyclables are placed in designated recycling bags or bins and follow the vendor’s guidelines for accepted materials. Contact the office if you need additional information by submitting a request in the resident portal.
What are the requirements for recycling that the valet vendor has?
The valet vendor has specific guidelines for recycling, which include using designated recycling bags or bins and ensuring that all items are clean and free of food residue. Boxes should be broken down before disposal to save space. For a complete list of requirements, please check with the office or refer to the vendor's recycling instructions.
How often are resident events held?
Resident events are generally held once a month. It's a great opportunity to meet your neighbors, enjoy some fun activities, and stay connected with the community.
Can I bring my friend or family member to a resident event?
Absolutely! We'd love for you to bring a friend or guest to join our resident event.
What pets are allowed, and are there breed restrictions?
Our community welcomes a variety of pets, with a limit of 2 pets per apartment. However, certain breed restrictions may apply for dogs, such as Akitas, Airedale Terrier, American Bulldog, American Pit Bull/Bull Terrier, American Staffordshire Terrier, Bouvier des Flandres, Briard, Bull Mastiff, Chow, Doberman, German Shepherd, Giant Schnauzer, and Rottweiler.
Exotic animals, including ferrets, rodents (excluding small caged pets like hamsters), snakes, lizards, or any poisonous animals, are not permitted. Please contact the office for the full pet policy, including size limits, breed restrictions, and any applicable fees.
What are the pet fees?
Our pet policy requires a $300.00 non-refundable pet fee, and $35.00 per month in pet rent for each pet. If you have any questions or need further details, feel free to contact the office or submit a request in the resident portal.
Are fire extinguishers provided in each apartment?
Yes, a fire extinguisher is provided in each apartment for your safety. We recommend familiarizing yourself with its location and ensuring it remains accessible. If you notice any issues with your fire extinguisher, please contact the office immediately. For emergencies or serious safety concerns, contact local authorities right away.
Are there specific evacuation routes for my apartment?
No, specific evacuation routes are not designated for individual apartments. We encourage all residents to identify the nearest exits, stairwells, and safe outdoor areas in case of an emergency. If you need guidance or have questions about safety procedures, please contact the office or submit a request in the resident portal for assistance.
Can additional access remotes or keys be requested?
Additional access remotes or keys can be requested through the leasing office. Please note that there may be an associated cost for residents.
What are the fees for lost/broken access remotes/keys?
Currently, the fee for replacing lost or damaged access remotes/keys is $75.00 plus applicable tax.
Do I have to change out my own battery remote?
At this time, we do not have any remote that require battery replacement.
Can I change my entry code?
At this time, we do not have entry codes available.
Can I rekey my apartment?
No, rekeying your apartment is not permitted.
Is there a limit to how many guests I can have?
No, there is no specific limit to the number of guest vehicles allowed to park. However, guests must follow all parking policies, including parking only in designated guest spaces. If you have questions about parking, please reach out to the office.
How do I register my guest’s vehicle?
Your guest should be able to register vehicle at the time of parking with the QR code provided next to parking designated area. If you have any questions or need assistance, contact the office or submit a request in the resident portal.
Do I need to renew my guest parking pass?
No, guest parking passes do not need to be renewed. Once issued, they remain valid as long as they adhere to property parking policies. If you have any questions, feel free to contact the office or submit a request in the resident portal.
Can my guest park in my carport?
No, guests are not permitted to park in resident-assigned carports or parking spaces. Guests should park in designated guest parking areas to avoid violations. For more information about parking policies, please contact the office or submit a request in the resident portal.
How do I get additional guest parking permits?
Guests can register for parking permit on third party app. QR code will be in the parking lot on signage to register and pay for parking.
Are there any restrictions on guest parking duration?
Yes, there are restrictions on guest parking duration. Guests are typically allowed to park for up to 48 hours provided they state duration at registration time and pay applicable fees. If a guest needs to park for a longer period, please contact the office for approval and to ensure compliance with property policies.
Is internet/cable provided by the community?
Yes, internet and/or cable services are provided by the community and are included in your monthly billing. 1000 Gbyte included. You will get instructions for setting it up at move in but If you have any additional questions, please contact the office.
If provided by the community, can I opt out and use a different service provider?
No, if internet and/or cable services are provided by the community, you are required to use the community-provided services. If you have any questions or concerns, please contact the office for further clarification.
What internet and cable providers service the community?
The following internet and cable providers service the community:
COX. You can contact the office for more details on how to set up your service or if you need help with provider options.
Are there any internet or cable installation fees?
No, there are no installation fees for internet and/or cable services provided by the community. However, if you choose to set up your own provider, any installation fees would be charged by the provider directly.
Is the mail area under video surveillance?
No, the mail area is not under video surveillance. Residents are encouraged to report any issues through the resident portal. For emergencies or urgent matters, please contact local authorities.
Do you have handicap apartments available?
Our community offers accessible units that meet ADA requirements. To check availability, please contact our office.
Does the community offer private yards or green spaces?
No, the community does not offer private yards or designated green spaces. However, there may be nearby parks or public green areas for residents to enjoy.
Does the community manage lawn services for private lawns?
No, our community does not have private lawns.
Are sprinkler services provided in areas of private yards?
No, our community does not have private yards.
Can I add in ground lanterns to my private yard?
No, our community does not have private yards.
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